Last updated: March 1, 2026
24-Hour Free Cancellation: All bookings made on Skycenda can be cancelled within 24 hours of purchase for a full refund, no questions asked — regardless of fare type or airline.
Cancellation Windows
| Cancellation Time | Refund Amount | Processing Time |
|---|---|---|
| Within 24 hours of booking | 100% full refund | 3–5 business days |
| 24 hours – 7 days before departure | 75% refund (25% cancellation fee) | 5–7 business days |
| Less than 7 days before departure | 50% refund (50% cancellation fee) | 7–10 business days |
| Less than 24 hours before departure | No refund (airline policy) | N/A |
| No-show (missed flight) | No refund | N/A |
How to Request a Refund
- Contact our support team via email at support@skycenda.com, phone at 1-800-SKY-HELP, or live chat.
- Provide your booking reference (e.g., BK-1234567890) and the reason for cancellation.
- Receive confirmation — we'll process your refund request within 24 hours and send a confirmation email.
- Refund processed — the refund will appear on your original payment method within the timeframe listed above.
Airline-Initiated Cancellations
If the airline cancels your flight, you are entitled to:
- A full refund of the total booking amount, or
- Rebooking on the next available flight at no additional cost
Skycenda will proactively notify you of any airline cancellations and assist with the refund or rebooking process.
Schedule Changes
If the airline makes a significant schedule change (more than 2 hours), you may:
- Accept the new schedule
- Request a rebooking on an alternative flight
- Request a full refund
Non-Refundable Items
- Travel insurance (once the coverage period has started)
- Airport lounge access (once used)
- In-flight Wi-Fi (once purchased)
Seat selection fees ($25) are refundable if the booking itself is cancelled within the refund window.
Skycenda Discount & Refunds
Refunds are calculated based on the total amount you actually paid (after the Skycenda 30% discount). You will never be refunded less than what you paid. The discount is permanent and does not affect your refund eligibility.
Contact Us
For any refund-related questions:
- Email: support@skycenda.com
- Phone: 1-800-SKY-HELP (available 24/7)
- Live Chat: Available on our website 24/7