Effective Date: January 1, 2026 | Last Updated: March 1, 2026
1. Introduction
Skycenda ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our flight comparison and booking platform.
2. Information We Collect
Personal Information you provide:
- Name, email address, phone number
- Date of birth, gender, nationality
- Passport or travel document information
- Payment information (credit/debit card details)
- Account credentials (if you create an account)
Information collected automatically:
- IP address and approximate location
- Browser type, device information, operating system
- Pages visited, time spent, clicks and interactions
- Search queries and flight preferences
- Cookies and similar tracking technologies (see our Cookie Policy)
3. How We Use Your Information
We use your information to:
- Process bookings: Complete flight reservations, process payments, and send booking confirmations
- Customer support: Respond to inquiries, resolve issues, and process refunds
- Improve our service: Analyze usage patterns, optimize search results, and enhance user experience
- Communications: Send booking updates, service announcements, and (with your consent) promotional offers
- Security: Detect and prevent fraud, unauthorized access, and abuse
- Legal compliance: Meet regulatory and legal obligations
4. How We Share Your Information
We share your information only when necessary:
- Airlines: To complete your booking, we share passenger details with the relevant airline(s)
- Payment processors: To securely process your payment
- Service providers: Trusted third parties who help us operate our platform (hosting, analytics, email delivery)
- Legal requirements: When required by law, court order, or government regulation
We never sell your personal information to third parties for marketing purposes.
5. Data Security
We implement industry-standard security measures to protect your data:
- 256-bit SSL/TLS encryption for all data transmission
- PCI DSS Level 1 compliance for payment processing
- Encrypted storage of sensitive data at rest
- Regular security audits and penetration testing
- Access controls limiting who can view personal data
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy. Specifically:
- Booking data: 7 years (for legal and accounting purposes)
- Account data: Until you delete your account
- Payment data: Card details are not stored after transaction processing
- Analytics data: 2 years in anonymized form
7. Your Rights
Depending on your jurisdiction, you may have the following rights:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data
- Portability: Request your data in a machine-readable format
- Opt-out: Unsubscribe from marketing communications at any time
- Withdraw consent: Where processing is based on consent
To exercise any of these rights, contact us at privacy@skycenda.com.
8. International Data Transfers
Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.
9. Children's Privacy
Skycenda is not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last Updated" date.
11. Contact Us
For privacy-related questions or concerns:
- Email: privacy@skycenda.com
- Phone: 1-800-SKY-HELP
- Address: Data Protection Officer, Skycenda, 350 Fifth Avenue, Suite 4800, New York, NY 10118